Posted by on Aug 5 2019 2:20 PM

National Vacancy for Professional Officer

Professional Officer 

Pharmaceutical Defence Limited (PDL) is a member owned organisation acting in support of its 25,000+ pharmacist members and the pharmacy profession. The leading risk advisors to the profession, PDL’s incident support service is dedicated to members around the clock, for confidential, expert advice. The professional indemnity policy for pharmacists provided by PDL covers everything in the scope of pharmacy and is tailored to meet the evolving needs of members working in a range of pharmacy settings.


We are seeking a Professional Officer to provide member support and advice in the event of a medication error, and risk management advisory services for the pharmacy profession.

With a focus on developing research papers and submissions to support medication safety within the profession, this role would potentially suit a pharmacist with some policy, research or academic experience.


Reporting to the Senior Professional Officer, other key internal relationships include the Chief Executive Officer, Professional Officers, State Director, and Local Advisory Committees (LACs). You will provide professional services focusing on:

  • Providing member support and advice in the event of a dispensing error or other notifiable event and actioning PDL members’ Notifications of Incidents (NOIs).
  • Collating, filing and classifying NOI information and reconciling and reporting upon statistics.
  • Risk management and advocacy work for the pharmacy profession in consultation with relevant regulatory and other pharmacy organisations.
  • Mentoring of pharmacists, in line with the PDL Mentoring Program.
  • Other duties as required.

Key Outcomes

  • Effective and valued peer support fostering strong engagement with pharmacy members in the event of an incident.
  • Minimised level of medication safety errors for the profession nationally.
  • Improved risk management outcomes for the pharmacy profession.
  • Strong rapport with other relevant pharmacy organisations, insurers and legal practitioners to achieve optimal outcomes.

Key Responsibilities

  • Receive and action PDL members’ notifications of incidents (NOIs) in all jurisdictions as agreed.
  • Collate, file and classify NOI information and reconcile and report upon statistics.
  • Review, analyse, report upon and implement recommended strategies to address adverse trends.
  • Notify LACs of any incident that is reported to PDL. This is for each State’s information only and only State specific NOIs will be supplied to the LAC’s.
  • This position will also involve other tasks such as attending pharmacy seminars, conferences, and student/intern sessions as the PDL representative.
  • Strategic support/advice and assistance to management executives.
  • Handle information with discretion and confidentiality.
  • Most likely Chair a Local Advisory Committee (LAC).
  • Engagement with LACs and State Directors e.g. preparation of State-specific spreadsheets prior to LAC meetings with analysis of incidents and comparisons to national reporting, updates from Directors regarding State-specific issues.
  • Assist with developing and presenting targeted submissions, presentations, articles, newsletters, Practice Alerts and the like to various pharmacy forums in relation to areas of risk and liability.
  • Follow up contact with members involved in significant incidents or regulatory notification.
  • Opportunity for increased liaison with Guild Insurance Liability Team providing better insight into outcomes for members involved in regulatory investigation.
  • Assessment and review of online reporting processes and member feedback.

Other Requirements

  • Must hold AHPRA general registration. 

Highly Desirable

  • Strong understanding of pharmacy procedures.
  • Understanding of working in a range of pharmacy settings.

Applications Close 

5th September 2019

How to Apply

Applications, including a current CV, are to be emailed to the CEO, David Brown, at For more information or to ask any questions, please email the CEO, David Brown via email or phone 0403 892 961.


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