Introducing the PDL Risk Management Guide for Pharmacists

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Why choose PDL?

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Australia's largest member-based pharmacist organisation

We support over 32,000 members in the pharmacy profession, comprised mostly of community, hospital, credentialed and research pharmacists, interns and students. We are a not-for-profit organisation that is 100% owned by our members.

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Trusted by pharmacists for over 110 years

PDL was first established in Echuca, rural Victoria to ensure pharmacists were protected from incident liabilities and claims. Today PDL continues this legacy, offering unbiased assistance for pharmacists through confidential support services.
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Pharmacists preferred PI insurance provider

We provide market-leading Professional Indemnity (PI) insurance that meets all of your PI registration requirements, mitigating your risks as a practising pharmacist throughout your pharmacy career.

How a PDL membership benefits you

PDL member benefits are designed to support practising pharmacists in managing and minimising risks throughout their professional life. This includes market-leading Professional Indemnity (PI) insurance, risk management and incident handling support and emergency after-hours advice, access to risk management tools and a subscription to the Australian Journal of Pharmacy (AJP). Our membership is suited to all stages of a pharmacist’s career, including pharmacy interns and students.

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Access to risk management tools

Access to risk management tools

Receive Practice Alerts, guides and resource support, helping members in managing risks
247 incident support

Emergency after-hours advice

Available to PDL members for urgent situations when a patient or pharmacist is at immediate risk of harm

Market leading PI insurance

Market-leading PI insurance

Designed to meet the nuanced insurance needs of individual Australian pharmacists
Complimentary membership for students and interns

Complimentary membership for students and interns

All the same member benefits, accessed free of charge

Hear from our customers

At PDL, we are committed to delivering the highest quality service to our members. We do this by developing strong individual relationships, having great communication and being accessible to our members. We have an organisational culture focused on exceeding member expectations. However, disputes may still arise. We have therefore developed the following Complaints and Dispute Resolution process which is fair, efficient and accessible to all our members.

"Friendly helpful and reassuring service. Prompt return phone calls. PDL team is always there for me."

Giovanni,
December 2024

"Always very supportive and responsive. Amazing team with the best advice and recommendations on what to do and the best approach."

Nayera,
December 2024

"PDL have been amazing, in both the legal capacity and in a compassionate capacity. This time is particularly stressful and our lives are in their hands. I'm so glad I have PDL."

Lynne,
February 2024

"PDL have a very easy to navigate incident reporting system and supportive, knowledgeable staff to advise you when something happens."

Amanda,
November 2024

We value your feedback and are dedicated to continuously improving our membership support.

Testimonials

"The service, the up to date information and support is fantastic. Receiving the AJP is of great use in keeping up to date with trends in pharmacy and helps with getting CPD points."

Claire
Hospital Pharmacist
April 2022

We value your feedback and are dedicated to continuously improving our membership support.

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Supporting the pharmacy profession through our partnerships

We collaborate with other pharmacy organisations through shared projects and sponsorship initiatives to fund research, training programs and events, designed collectively to enhance and improve the profession.

Latest industry news and alerts

We share regular email notices called Practice Alerts with our members, notifying them of common errors and incident trends to be made aware of as practising pharmacists. They can be national alerts or state-specific if connected to local legislation, either way we always keep members in the loop. Members will also receive any important announcements about PDL.
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Incident reports involving children

Why children are uniquely at risk Children are not simply small adults; their distinct physiological characteristics, dependence on parents/caregivers for...

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Pharmaceutical Defence Limited (PDL) acknowledges the Traditional Owners of Country throughout Australia and their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the Elders past and present.